Guiding Principles

The way we treat each other

• Make it better than it was before.
• Always give each other the benefit of the doubt.
• Be honest with yourself; only then can you be honest with others.
• Do everything with gratitude and humility.
• Communicate clearly and directly and take the time to say what you mean.
• Give feedback immediately. Accept feedback openly.
• It's o.k. to say, "I'm sorry... I'm wrong ... I don't know".
• Keep all who need to know informed.
• Lead by example and walk your talk.
• Listen.
• Focus on what is important, not urgent.
• Always do what you say you are going to do.
• Resolve all conflict within 24 hours.
• Be responsive.
• None of us are as good as all of us.
• Test it…don’t be afraid to fail.
• Celebrate success wildly.
• Practice random acts of kindness.
• Always do what is in the best interest of the company

San Mateo Marriott • 1770 South Amphlett Blvd., San Mateo, CA 94402 • 650.653.6000
Copyright 2010 by Evolution Hospitality Hotels. All Rights Reserved.